Returns & Exchanges
At Pioneer, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all furniture and decor items. If your purchase isn't the perfect fit for your space, we are here to help with a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully repackage your items in their original Pioneer boxing to ensure they remain protected during transit.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing